Order and Returns

I have changed my mind. Can I cancel order?
We hope you do not cancel your order, but if you wish to cancel please contact us as soon as possible. If the items have already been dispatched an admin and postage charge may be deducted.
 
How can I track my return order?
We do not offer an on site return tracking system, if you wish to know the status of your return either refer to the tracking of the delivery service you sent it back with or if it has been shown as delivered, call or email us for an update.
 
How can I return an item?
To return an item, package it carefully in the original packaging with all tags and any other items it arrived with, intact in the original condition it was sent and send it to us at the address on the contact page. If you wish to return an item please contact us first to discuss any issues. You will be required to pay the postage and refunds will not be given until the items are in the shop and have been checked.
Do I get a refund?

We will give refunds on any order in line with all relevant UK Laws and in line with your consumer rights. Please note you will be liable for postage costs on any returns

What is the return notice period?
Please inform us as soon as possible if you wish to return an order, There is a 14 day period from the date of your order in which you can return items for a refund, but you will have to pay for the postage. All returned items must be in the condition they were sent and must have all original tags and packaging intact.
 
Why can’t I return certain items?
Certain accessories or items we may occasionally sell may not be returned due to hygiene issues.